Sales Cloud
Pipeline, quoting, approvals and forecasting shaped around how your team actually sells, with reporting managers trust enough to run the week from.
Salesforce practice
Salesforce that fits the business you actually run
We implement, integrate and support the Salesforce platform end to end. And because our engineers have spent years inside retail order, inventory and pricing systems, the integrations that usually break are the ones we know best.
Clouds we work across
One platform, configured for how your teams work
Every cloud below is something we configure, extend and support in production - not a logo on a capability slide.
Service Cloud
Case routing, knowledge, entitlements and self-service that cut handle time instead of adding clicks. Agent console designed with the agents in the room.
Commerce Cloud
Storefronts wired into real inventory, pricing and order systems, so what the shopper sees on the product page is something you can genuinely ship.
Marketing Cloud
Journeys, segmentation, preference and consent handling built on data you can defend - including the unsubscribe paths most projects leave until last.
Experience Cloud
Partner, franchise, dealer and customer portals with the sharing and permission model designed first, so the portal does not become a data leak.
Data Cloud
Identity resolution and a unified customer profile that feeds every other cloud - and gives your AI use cases something real to stand on.
Services
From first rollout to the support that comes after
Implementation & rollout
Discovery, org strategy, configuration, data model design, phased rollout across regions and brands. We plan the second release while delivering the first.
Integration & APIs
MuleSoft, REST and event-based integration with ERP, order management, retail systems, payment providers, identity and the data platform.
Custom development
Lightning Web Components, Apex, Flow automation and packaged extensions - written to be readable by whoever inherits them, and covered by tests.
Data migration & quality
Legacy extraction, de-duplication, mapping and reconciliation, with a dry run and a rollback plan before anything touches production.
Managed services
Admin and development support after go-live: release management, seasonal readiness, enhancement backlog and an agreed response model.
Health check & rescue
An honest read on an org that has drifted - technical debt, security, licence fit, automation sprawl - and a sequenced plan to get it back under control.
Where we are different
The integrations most Salesforce partners hand off
Commerce and Service projects rarely fail inside Salesforce. They fail at the seam where Salesforce meets the systems that hold stock, price and order truth. That seam is where our team has spent its career.
- Item, hierarchy and price synchronisation between merchandising systems and the storefront
- Real inventory availability and reservation, so promises made at checkout can be kept
- Order orchestration across store, warehouse, marketplace and drop-ship fulfilment
- Returns and exchanges that reconcile cleanly back to sales audit and finance
- Customer, loyalty and consent data unified across channels rather than duplicated
- Reconciliation and monitoring, so a failed message is noticed before the customer notices
How we deliver
A sequence built to remove surprises
Discovery and a costed backlog
Two to four weeks. Process walkthroughs, org and data assessment, integration inventory, and a backlog with effort attached - so the business case is made on evidence rather than optimism.
Data model and solution design
Objects, sharing model, automation strategy and integration contracts agreed and documented before build. Decisions get recorded with the reasoning, not just the outcome.
Build in two-week sprints
Working software demonstrated every sprint to the people who will use it. Changes surface while they are cheap to make.
Test, migrate, rehearse
Functional, integration, performance and UAT cycles, plus a full migration rehearsal into a staging org with reconciliation counts signed off.
Go-live and hypercare
Cutover run from a plan with named owners and rollback points, then a hypercare window where the build team - not a handover team - fixes what surfaces.
Toolchain
What we work with day to day
- Sales Cloud
- Service Cloud
- Commerce Cloud
- Marketing Cloud
- Experience Cloud
- Data Cloud
- Apex
- Lightning Web Components
- Flow
- MuleSoft
- Platform Events
- REST & Bulk API
- Salesforce DX
- Sandbox seeding
- Einstein features
- Shield
Tell us what is not working
A stalled rollout, an org nobody wants to touch, an integration that drops orders at month end - describe it and we will tell you honestly what it takes to fix.